Privacy Policy

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Privacy Policy

Issue 4.0

Introduction

Createc Ltd (“Createc”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This policy explains how we collect, use, disclose, and protect your personal data when you:

  • Visit or interact with our website
  • Engage with our online advertising
  • Interact with us on social media

We comply with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and, where applicable, the EU GDPR.

By using our website, you accept this Privacy & Cookie Policy. If you do not agree, please refrain from using the website.

1. Data Controller

Createc Ltd is the data controller responsible for the personal data processed under this Privacy Policy.

For all data protection queries, individuals may contact us using the details set out in Section 12.

2. What Personal Data We Collect

We collect personal and non-personal data through:

2.1 Information You Provide Directly

  • Name
  • Company name
  • Address
  • Email address
  • Telephone number
  • Job application details
  • Any correspondence sent to us

2.2 Automatically Collected Data

  • IP address (anonymised where applicable)
  • Browser type and version
  • Device identifiers
  • Operating system
  • Website usage data (pages visited, time spent)
  • Cookies and similar technologies

2.3 Social Media Data

If you engage with our official pages on LinkedIn, Twitter (X), Facebook, YouTube, or other platforms, we may access:

  • Public profile information
  • Posts, comments, or messages you send to us
  • Engagement metrics (likes, shares, follows)

Your use of social media platforms is subject to their respective privacy policies.

3. How We Use Your Information

We process your personal data for the following purposes:

Provide requested products/services

Lawful basis: Performance of a contract

Respond to enquiries

Lawful basis: Performance of a contract, pre-contractual steps at your request, or our legitimate interests in responding to business enquiries and maintaining customer relationships.

Process job applications

Lawful basis: Consent or pre-contractual steps

Improve website functionality

Lawful basis: Legitimate interests

Analytics and website performance

Lawful basis: Consent (via cookie banner)

Direct marketing (where lawful)

Direct marketing communications about our products and services where permitted by law and subject to applicable consent and opt-out requirements.

Social media engagement

Lawful basis: Legitimate interests

Targeted advertising

Lawful basis: Consent (via cookie banner)

Legal obligations or enforcement

Lawful basis: Compliance with legal obligations

4. Targeted Advertising & Remarketing

We may use third-party services (such as Google Ads, LinkedIn Ads, Facebook Pixel) for:

  • Displaying targeted advertisements based on your website usage
  • Measuring the effectiveness of advertising campaigns
  • Remarketing to previous website visitors

These third parties use cookies and tracking technologies to collect information about your online activities across websites.

You can control these through:

  • Our cookie consent banner
  • Your browser settings
  • Opt-out tools such as Your Online Choices

We will only use targeted advertising cookies where you have given consent.

5. Disclosure of Personal Data

We only share your personal data when necessary and with appropriate safeguards in place:

  • Service providers (IT, marketing, website hosting)
  • Third-party analytics and advertising partners (with consent)
  • Legal or regulatory authorities where required
  • In connection with business transfers (e.g. merger or acquisition)
  • With your consent or at your direction

Where personal data is transferred outside the United Kingdom, we will ensure that one or more appropriate safeguards are in place, including adequacy regulations, the International Data Transfer Agreement (IDTA), the UK Addendum to Standard Contractual Clauses, or other lawful transfer mechanisms recognised under applicable data protection legislation.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyse website traffic, and deliver relevant advertising.

Types of Cookies

Essential Cookies: Required for website functionality

Analytics Cookies: Help us understand website usage

Preference Cookies: Remember your choices (e.g. language)

Advertising Cookies: Deliver personalised ads

You can manage your cookie preferences via our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

We maintain a detailed cookie register and periodically review the cookies and similar technologies used on our website to ensure continued compliance with legal and operational requirements.

For more details, visit:

  • Google Analytics Cookie Usage
  • All About Cookies

7. Social Media

We maintain official profiles on social media platforms. If you interact with our pages:

  • Your data is subject to the relevant platform’s privacy policy
  • We may collect public information or engagement metrics
  • We may respond to your enquiries or comments
  • We may use social media advertising and retargeting

We recommend reviewing each platform’s privacy policy for full details.

8. Data Retention

We retain your personal data only for as long as necessary, including:

  • Six years for customer records (legal requirements)
  • One year for job applicant data (unless hired)
  • Six years post-employment for employee records
  • As required for legal, accounting, or reporting purposes

We conduct regular reviews of retained information and securely delete or anonymise personal data when it is no longer required for the purpose for which it was collected, unless retention is required by law or for the establishment, exercise, or defence of legal claims.

9. Your Rights

Under data protection law, you have rights including:

  • Access to your personal data
  • Rectification of inaccurate data
  • Erasure (“right to be forgotten”), where applicable
  • Restriction of processing
  • Data portability
  • Objection to processing, including direct marketing
  • Withdrawal of consent (where processing is based on consent)
  • Not to be subject to automated decision-making, where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
  • Raise a concern with us regarding how your personal data is handled and lodge your complaint with the Information Commissioner’s Office (ICO) if you remain dissatisfied.

Createc Ltd does not currently carry out solely automated decision-making or profiling that produces legal or similarly significant effects on individuals. If this position changes, this notice will be updated accordingly.

To exercise your rights, please contact dataprotection@createc.co.uk. We may request proof of identity.

10. Security

We implement appropriate technical and organisational security measures designed to protect personal data against accidental or unlawful loss, destruction, alteration, unauthorised disclosure, or access.

However, no system is completely secure, and data transmitted over the internet is at your own risk.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13 and we do not knowingly collect personal data from children. If we become aware that we have collected such information, we will take appropriate steps to delete it.

Changes to This Policy

We may update this policy to reflect legal or operational changes. Any updates will be posted on this page. For significant changes, we will notify you where appropriate.

12. Contact Us

For questions about this policy or your personal data:

Createc Ltd
Company Number: 07293648
Unit A, Riverside Business Park
Wakefield Road
Cockermouth
Cumbria
CA13 0HR

Email: dataprotection@createc.co.uk
Phone: 01900 828112

You can also contact the Information Commissioner’s Office (ICO).